Effective Communication Training in Malaysia | HRDF Claimable

Effective Communication Training in Malaysia (HRDF Claimable)

2 Days / 16 Hours

Training Overview

This HRDF claimable Effective Communication training in Malaysia is designed to help professionals become confident communicators who can connect, influence, and collaborate effectively in the workplace.

According to Warren Bennis, emotional intelligence—more than IQ or technical expertise—accounts for 85% to 95% of success at work. This program focuses on developing self-awareness, mindset shifts, and practical communication techniques that enable participants to engage others with confidence and clarity.

CONVERSE TO CONNECT equips participants with the essential skills to understand themselves and others better, build meaningful connections, and communicate effectively across different workplace situations. Through guided practice and structured frameworks, participants will enhance their self-confidence, interpersonal skills, and professional presence.

✔ HRD Corp / HRDF claimable
✔ Practical, people-centric communication skills
✔ Designed for real workplace conversations

“If you can’t converse, you can’t sell yourself.”

Training Objectives

At the end of this corporate training program, participants will be able to:

Understand their own communication style and behavioural tendencies
Adjust communication approaches based on different personalities
Ask effective questions to promote engagement and agreement
Improve conversational flow in professional interactions
Communicate with empathy, confidence, and influence

HRDF Claimable Training

This program is HRD Corp (HRDF) claimable, subject to HRD Corp approval. Upscale Sdn Bhd is a registered HRDF training provider and supports organisations throughout the HRDF claim submission process.

Why Attend This Corporate Training Program

By attending this HRDF claimable communication training, participants will be able to:

Build instant rapport and meaningful connections with others
Communicate with greater confidence and clarity
Increase influence and get things done more effectively
Understand and empathise with others for stronger collaboration
Improve how they present themselves in professional settings

This program is ideal for organisations seeking practical corporate communication training that strengthens leadership effectiveness and workplace relationships.

Target Audience

This Effective Communication training program is suitable for:

Executives and senior managers
Mid-level managers and supervisors
Team leaders and people managers
Professionals who engage frequently with stakeholders

Course Outline

Module 1: Connect with People Instantly

Understanding human needs using the H.O.N. Framework
Recognising that everyone has different needs—including yourself
Identifying your working and communication style using D.O.P.E. Personality Profiling
Practical application of D.O.P.E. profiling in workplace interactions

Module 2: All Good Relationships Are About Conversation

Why connection always starts with conversation
Managing tone and delivery: 3 practical methods
Reading between the lines through observation
Understanding others more accurately
Never forgetting what to say next: the 4-Step Conversation Formula

Module 3: The Art of Getting Agreement with Questions

Using questions to promote engagement and agreement
Common mistakes when asking questions
Responding effectively using the L.A.R.A.S Method

(Training outline can be customised based on organisational needs.)

Training Duration & Delivery Mode

Duration: 2 Days / 16 Hours

Delivery Mode:

In-house training at client’s location
Virtual / online training
Hybrid delivery

All programs can be customised based on organisational requirements.

Why Choose Upscale Sdn Bhd

HRDF registered training provider in Malaysia
Experienced trainers with strong facilitation expertise
Practical, people-focused corporate programs
Customised in-house training solutions
Trusted by organisations across Malaysia

Other Security-Related Training Programs

Upscale Sdn Bhd also provides advanced and specialised security training, including:

Industrial Cybersecurity Awareness for Managers
Hacking & Security Vulnerability Management
Network Security & Penetration Testing
Advanced Web Hacking & Defences
Mobile Hacking and Security
Secure Coding
MySQL & Apache Tomcat Hardening
Hack-away Workshops
Advanced Persistent Threats (APT)

Enquiry & Customisation

For customised Power BI training, in-house sessions, or HRDF claimable data analytics programs, please contact Upscale Sdn Bhd.